Privacy Policy

Updated: October 1, 2025

1. Welcome

At BOH Solutions Pty Ltd (ABN 48 670 819 771), we take your privacy seriously. We only collect information needed to provide our services. We don’t sell your data, and we take strong technical and organisational steps to keep it secure. You can access, correct, or request deletion of your information at any time by contacting us.

This policy explains what we collect, how we use it, and your rights under Australian law. It forms part of our Terms of Service.

By accessing or using our Site or services, you agree to this Privacy Policy. If you do not agree with these terms, please do not use our Site or services.

2. Information We Collect

We may collect personal and technical information about you when you use our Site or services, including:

  • your name and contact details (such as email, phone number, mailing or street address);
  • your employment or workplace details;
  • payment information (such as credit card details);
  • details of the products and services we provide to you or that you have enquired about;
  • information you provide to us directly through our website, app, or correspondence;
  • device and technical information (such as device ID, type, IP address, browser type, operating system, geolocation, and web log data);
  • information collected through surveys, feedback, or support requests.

We collect this information when you:

  • register or log in to our website or app;
  • communicate with us by email, chat, or other means; or
  • interact with our website, content, or advertising.

We may also collect limited information about you from third parties, where permitted by law.

3. How We Use Your Information

We may collect, hold, use and disclose your personal information to:

  • enable you to access and use our website and services;
  • operate, protect, improve and optimise our website, services, and user experience;
  • process transactions and payments;
  • send you administrative, technical, or support messages;
  • conduct analytics, research, and service improvements;
  • comply with our legal obligations, resolve disputes, and enforce agreements; and
  • communicate with you about updates, features, or other information relevant to your account.

We will not sell or rent your personal information to third parties.

4. How We Share Your Information

We may share your personal information with:

  • our employees and related entities;
  • third-party suppliers and service providers (for example, web hosting, payment processing, or analytics);
  • account administrators within your organisation;
  • payment system operators (e.g., card processing services);
  • professional advisers (such as lawyers or accountants);
  • government, regulatory or law enforcement bodies where required by law; and
  • any other party you authorise us to share information with.

Our primary data hosting provider is Amazon Web Services (AWS), and most information is stored within Australia (Sydney). If personal information is processed or backed up overseas (for example, for redundancy or global infrastructure support), we take reasonable steps to ensure the overseas recipient handles your information in accordance with the Australian Privacy Principles (APPs).

5. How We Protect Your Information

We use industry-standard security measures to protect your personal information. Our services are hosted on Amazon Web Services (AWS) infrastructure, which employs physical, technical, and organisational safeguards, including encryption and access control.

Your information may also be stored locally on your device (for example, through browser web storage or app data caches).

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.

6. Your Rights

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

You have the right to:

  • access the personal information we hold about you;
  • request correction of any inaccurate, incomplete or outdated information;
  • withdraw consent for certain uses of your personal information (where applicable); and
  • lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

Although our services are designed for Australian users, we also endeavour to uphold similar protections to the EU General Data Protection Regulation (GDPR) where applicable.

If you wish to access or correct your information, or request deletion of your data, please contact us (see Section 10 below).

7. Data Retention

We retain personal information only for as long as necessary to:

  • provide our services;
  • comply with legal and accounting obligations;
  • resolve disputes; and
  • enforce agreements.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • operate and improve our website;
  • remember your preferences;
  • analyse usage patterns; and
  • enhance your experience.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date. By continuing to use our Site after any changes, you accept the updated Privacy Policy.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please Contact Us.

We will respond to your enquiry as soon as reasonably practicable. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.